Pro Rules
Win work on merit and keep your rating strong by following these.
1. Bid your best price
Bids are sealed — you can’t see other pros’ prices, so quote fairly the first time. Suspiciously low bids to win then upsell are not allowed.
2. Honour your quote
A winning bid is binding. Complete the job at the quoted price and timeline unless the customer agrees to changes in writing.
3. Show up and communicate
Turn up when you say you will. Keep the customer updated (WhatsApp is fine). Repeated no-shows lead to suspension.
4. Do safe, licensed work
Only bid on work you’re qualified for. Regulated trades (electrical, gas) must hold and declare valid credentials.
5. Stay on-platform
Don’t take introduced customers off-platform to dodge fees, and don’t ask for payment outside escrow. It voids protection for both sides.
6. Check in and complete properly
Check in when you start (this releases the parts money) and mark complete with photos when done, so the customer can sign off and release your labour.